Questions Surround Surgeon Group’s Sales Tactics

Lifestyle Lift, facelift surgeryQuestions and allegations are surrounding a group of plastic surgeons who have been accused of dishonest sales tactics and ineffective surgeries, according to a recent ABC news report. Lifestyle Lift, the nationwide group of 40 clinics which claims to offer cheaper and less invasive facelifts, has countered by arguing that the majority of its patients are satisfied with the results.

The ABC news report interviewed Diane Jarzab, a resident of Sun City, Arizona, who had the eponymous “Lifestyle Lift” facelift at the group’s Phoenix location in 2008. “I was amazed. I thought, wow!” Jarzab told ABC about the group’s effusive infomercial. “When I heard that you could actually have it done on your lunch hour, I said this can’t be too bad.” When her surgery provided poor results, however, she filed a complaint with the Arizona Medical Board.

Jarzab isn’t alone, as 68 Floridians filed complaints with that state’s Attorney General over the past two years. The state is now investigating accusations of “unfair and deceptive trade practices,” which have been reinforced by former employees. The accusations include:

  • quotas to sign up a certain number of patients each week

  • high-pressure sales tactics among the employees, even when it was known that patients wouldn’t benefit from surgery

  • false advertising in Florida

In New York in 2009, the company was found guilty of creating fake reviews of the surgery online, and was forced to pay a $300,000 fine. Florida’s AG is investigating whether the company is still posting fake reviews.

In response, Lifestyle Lift says that the majority of its 150,000 patients are satisfied with their results, denies that fake review posting is still taking place, and says that its former employees are disgruntled and dishonest. A statement on the company’s website says:
“Many Internet blogs may be written by the same person writing over and over, and posting on a variety of sites. We have also found that competing doctors and their staff members sometimes post negative and misleading blogs. Moreover, we have found people who had procedures by non-Lifestyle Lift doctors saying negative things about us without ever having an actual Lifestyle Lift procedure!”

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